The 2023 Dodge Hornet marks Dodge's return to the compact crossover segment, bringing with it Uconnect 5 infotainment technology. But for some owners, that technology hasn't been entirely smooth—freezing screens, unresponsive touch inputs, and system crashes have marred the ownership experience. Here's how to deal with these issues.
Common Freezing Symptoms
- Touch screen becomes unresponsive while display shows normally
- System freezes during navigation or audio playback
- Screen stays on last display and won't change
- Delayed response to inputs (several seconds or more)
- Wireless CarPlay or Android Auto causes freezes
- Random reboots during driving
Why the Infotainment Freezes
Software Bugs
The Uconnect 5 system runs on Android Automotive—complex software that, like any computer system, can have bugs. Early production vehicles often ship with software that receives updates as issues are identified and resolved.
Memory Overload
Running multiple features simultaneously—navigation, streaming audio, connected phone—can overwhelm available system memory, causing slowdowns or freezes.
Smartphone Connection Issues
Wireless CarPlay and Android Auto, while convenient, are common triggers for infotainment problems. Bluetooth and WiFi conflicts can cause system instability.
Hardware Problems
Less common but possible—internal component failures can cause consistent freezing that software updates won't fix.
Quick Fixes to Try
Soft Reset
Press and hold the power/volume knob for 10-20 seconds. The screen will go dark and restart. This clears temporary glitches without affecting your settings.
Hard Reset
If soft reset doesn't work, find the Uconnect fuse in the interior fuse box and remove it for 5 minutes. This forces a complete system restart.
Battery Disconnect
For persistent issues, disconnect the negative battery terminal for 30 minutes. This resets all vehicle electronics and clears any corrupted data. You'll need to reset clock, radio presets, and some preferences.
Disconnect Wireless Devices
Go to Settings > Connections and remove all paired phones. Restart the system, then reconnect one device to test if a specific phone causes problems.
Software Updates
Stellantis regularly releases Uconnect software updates addressing bugs and adding features. Check for updates:
- Navigate to Settings > Software Update on the infotainment screen
- Visit the Uconnect website and enter your VIN
- Ask your dealer during service visits
Updates can be installed via WiFi or USB drive, depending on update size and vehicle configuration.
When to Visit the Dealer
Seek dealer assistance if:
- Freezing persists after all reset attempts
- Software is already current version
- System won't complete startup/stays in boot loop
- Physical damage to screen or controls
- Multiple electronic systems show problems simultaneously
Repair Costs
The 2023 Hornet's 3-year/36,000-mile basic warranty covers infotainment problems. Out of warranty:
- Software reflash: $100-$200
- Uconnect module replacement: $1,200-$2,500
- Screen replacement: $800-$1,500